Concert FAQs
Frequently Asked Questions

Q. I have a question not addressed in this FAQ, how do I reach someone to get an answer?
A. You can call us during our normal club hours (Wednesday & Friday, open at 6pm; Saturday, open at 8pm) at 330.325.0647. You can also call us during our normal office hours (Tuesday - Friday, 9am-4:30pm) at 330.877.9097. Or, you can email us anytime at office@dustya.com.

Ticket Purchase FAQ's:

Q. Do I need a PayPal account to purchase tickets?
A. No, Visa, MasterCard and Discover are accepted.  When checking out, hit the "Check Out" button instead of the  "Check out with PayPal" button, then select the "Don't have a PayPal account?"; follow the prompts to complete your purchase.

Q. I did not receive an email confirmation after my purchase.
A. Paypal always sends an email after your purchase goes through to the email address you provided. Please check your spam and junk mail boxes. If you need further help, email us at concerts@dustya.com. (You can not print tickets from our system.)

Q. How will I receive my tickets? How long does it usually take to ship my tickets?
A. Your tickets will be mailed via USPS (United States Postal Service) to the address you provided through PayPal.  Please allow up to 10-14 days for arrival.

Q. When I ordered my tickets online the message said it would take 10-14 business days to receive my tickets.  The concert is this Saturday and less than 10-14 business days away.  How will I get my tickets?
A. We will ship your tickets to the address you provided through PayPal up to 7 days before the concert.  We cut off the shipping the Friday one week before the concert.  If you purchase your tickets after the cutoff date and time, your ticket will be held at will call (the front door).  Check the front page of our website for cutoff date and time.

Q. I recently bought tickets to a concert, my PayPal shipping address is wrong, and what should I do?
A. Send an email to concerts@dustya.com.  Please give your name, old address, new shipping address, confirmation/receipt number.  We will respond to you to confirm we got it and will change the address. 

Q. My tickets have not arrived where are they?
A. Tickets are mailed to the shipping address you provided in PayPal within 10-14 BUSINESS days.  If they have not arrived in 14 BUSINESS days please email us at concerts@dustya.com. 

Q. What is will call?
A. When we hold your tickets at the door instead of shipping them to the address you provide. Tickets are only at will call if they were purchased after the shipping cutoff day.

Q. What do I need to pick up my tickets from will call?
A. Please bring your photo ID, and a copy of your PayPal receipt, digital on your phone is acceptable.

 

Night of the Show FAQ's:

 

Q. What do I need to get into the concert?
A. You must have a valid driver’s license, concert ticket and meet the individual concert age restrictions.

 

Q. Can I reserve a table for the concert?

A. Our tickets are general admission, with limited seating (approx. 200 seats) filled on a first come, first serve basis, please check your ticket for door times.

 

Q. If I have my ticket stub, can I go to my car and come back in during the concert?

A. No, once you leave the club, we can not allow you back in the facility with a used ticket. Please make sure you have everything you need for the evening prior to entering the club (ie- phone, wallet, coat, etc.)

 

Q. Do you have food? How long is your kitchen open?

A. Yes, we have a full menu available. You can preview it at www.DustyA.com. Our kitchen remains open until 1am.

 

Q. Do you have any hotels nearby?

A. Yes, hotels are located one exit west on I-76 (about 7miles). You can see a list here: http://www.dustya.com/hotels.asp

 

Q. Are cabs available?

A. Yes, current cab company phone numbers available upon request.

 

Q. Is there a place to put my coat?

A. We have a self-serve coat rack available to all who enter the club. You are welcome to hang your coat there.

 

Q. Can I leave my vehicle there overnight?

A. We will not tow vehicles left in our parking lot over night, you can leave a vehicle at your own risk.

 

Q. Can we tailgate before the concert?

A. Alcoholic beverages are not permitted in the parking lot or any other area outside of the building or patio.

Q. I know you are having a concert tonight that is sold out, but are you still open to the public even if you don’t have a ticket to the concert?
A. You must have a ticket to attend the concert.  However, you can call 330-325-0647 and we can give you an approximate time that we will be open to the public after the concert.