Concert FAQs
Frequently Asked Questions

 

Q. Do I need a PayPal account to purchase tickets?
A. No, visa, MasterCard and discover are accepted.  When checking out, hit the "checkout" button instead of the PayPal button, and select the option to pay with a credit card/debit card as a PayPal guest.  Then follow the prompts to complete your purchase.

Q. How will I receive my tickets? How long does it usually take to ship my tickets?
A. Your tickets will be mailed via USPS (United States Postal Service) to the address you provided through PayPal.  Normal shipping is 10-14 days.

Q. I recently bought tickets to a concert, my PayPal shipping address is wrong, and what should I do?
A. Send an email to concerts@dustya.com.  Please give your name, old address, new shipping address, confirmation/receipt number.  We will respond to you to confirm we got it and will change the address. 

Q. When I ordered my tickets online the message said it would take 10-14 business days to receive my tickets.  The concert is this Saturday and less than 10-14 business days away.  How will I get my tickets?
A. We will ship your tickets to the address you provided through PayPal up to 7 days before the concert.  We cut off the shipping the Friday one week before the concert.  If you purchase your tickets after the cutoff date and time, your ticket will be held at will call (the front door).  Check the front page of our website for cutoff date and time.

Q. My tickets have not arrived where are they?
A. Tickets are mailed to the shipping address you provided in PayPal within 10-14 BUSINESS days.  If they have not arrived in 14 BUSINESS days please email us at concerts@dustya.com. 

Q. What is will call?
A. When we hold your tickets at the door instead of shipping them to the address you provide. Tickets are only at will call if they were purchased after the shipping cutoff day.

Q. What do I need to pick up my tickets from will call?
A. Please bring your photo ID, and a copy of your PayPal receipt.

Q. What do I need to get into the concert?
A. You must have a valid driver’s license and ticket for admission into the concert.

Q. I know you are having a concert tonight that is sold out, but are you still open to the public even if you don’t have a ticket to the concert?
A. You must have a ticket to attend the concert.  However, you can call 330-325-0647 and we can give you an approximate time that we will be open to the public after the concert.