Q. I have a question not addressed in
this FAQ, how do I reach someone to get an answer?
A. You can call us during our normal club hours
(Wednesday & Friday, open at 6pm; Saturday, open at 8pm) at
330.325.0647. You can also call us during our normal office
hours (Tuesday - Friday, 9am-4:30pm) at 330.877.9097. Or,
you can email us anytime at
Do I need a PayPal account to
A. No, Visa, MasterCard and Discover are accepted.
When checking out, hit the "Check Out" button instead of the
"Check out with PayPal"
button, then select the "Don't have a PayPal account?"; follow the
prompts to complete your purchase.
I did not receive an email
confirmation after my purchase.
A. Paypal always sends an email after your purchase goes
through to the email address you provided. Please check your
spam and junk mail boxes. If you need further help, email us
(You can not print tickets from our system.)
Q. How will I receive my tickets? How long does it
usually take to ship my tickets?
A. Your tickets will be mailed via USPS (United States
Postal Service) to the address you provided through PayPal.
Please allow up to 10-14 days for arrival.
Q. When I ordered my tickets online
the message said it would take 10-14 business days to
receive my tickets. The concert is this Saturday and less
than 10-14 business days away. How will I get my tickets?
A. We will ship your tickets to the address you provided
through PayPal up to 7 days before the concert. We cut off
the shipping the Friday one week before the concert. If you
purchase your tickets after the cutoff date and time, your
ticket will be held at will call (the front door). Check
the front page of our website for cutoff date and time.
Q. I recently bought tickets to a
concert, my PayPal shipping address is wrong, and what
should I do?
A. Send an email to email@example.com. Please give
your name, old address, new shipping address,
confirmation/receipt number. We will respond to you to
confirm we got it and will change the address.
Q. My tickets have not arrived where
A. Tickets are mailed to the shipping address you
provided in PayPal within 10-14 BUSINESS days. If they have
not arrived in 14 BUSINESS days please email us at
Q. What is will call?
A. When we hold your tickets at the door instead of
shipping them to the address you provide. Tickets are only
at will call if they were purchased after the shipping
Q. What do I need to pick up my
tickets from will call?
A. Please bring your photo ID, and a copy of your PayPal
receipt, digital on your phone is acceptable.
Q. What do I need to get into the
A. You must have a valid driverís license and ticket for
admission into the concert.
Q. I know you are having a concert
tonight that is sold out, but are you still open to the
public even if you donít have a ticket to the concert?
A. You must have a ticket to attend the concert.
However, you can call 330-325-0647 and we can give you an
approximate time that we will be open to the public after