Q. I have a question not addressed in
this FAQ, how do I reach someone to get an answer?
A. You can call us during our normal club hours
(Wednesday & Friday, open at 6pm; Saturday, open at 8pm) at
330-325-0647. You can also call us during our normal office
hours (Tuesday - Friday, 9am-4:00 pm) at 330-877-9097. Or,
you can email us anytime at
Ticket Purchase FAQ's:
How can I
A. We accept Visa, MasterCard, American Express, and Discover.
When checking out, enter all of your information, including
the correct email address for
delivery of your tickets and then hit the "Confirm
Order" button and wait for
the confirmation screen. Please
write down your receipt number
before closing the confirmation
window. You can also purchase
tickets in our club, during normal
I did not receive an email
confirmation after my purchase.
A. You should immediately receive an email, after your purchase goes
through, to the email address you provided. Please check your
spam and junk mail boxes for an email from DustyArmadilloConcerts@dustya.com, if you do not see it in
your email inbox. If you need further help, email us
(You will either print the tickets from your email or bring
the digital copy, on your phone, to
the door the night of the concert.)
Q. How will I receive my tickets? How long does it
usually take to ship my tickets?
A. Your tickets will be emailed immediately, directly to the
email address you provided when you
purchased your tickets.
Please check your email inbox and also your spam too, for an
email from Dusty Armadillo Concerts.
Q. I recently bought tickets to a
concert and my email address was wrong, what
should I do?
A. Send an email to email@example.com. Please give
your name, incorrect email address, correct email address,
name, address, and phone number. We will
confirm your information and, if necessary, reissue your
Q. My tickets have not arrived where
A. Tickets are emailed to the email address you
provided, upon completion of your purchase. If they have
not arrived in 1 business day please email us at
Q. I accidently deleted the e-mail
with my tickets, how can I get them
A. Click here
to have them resent.
Q. How do I get into the concert,
after I purchase tickets and receive them in my email?
A. Please bring your valid driver's license or state
issued ID, and either print your emailed tickets or have
your ticket email ready, on your phone, when you arrive at
the door the night of the show.
Q.Are you handicapped accessible?
A. For specific questions or to make handicap
arrangements please call the club
during normal business hours
330-325-0647 the office at
330-877-9097 or send an e-mail to
Q.Can I transfer my tickets/tickets
purchased via third party?
A. Yes, the person just needs
the physical ticket either emailed
to them or the paper copy. However,
buyer beware, we can not guarentee
3rd party tickets, or tickets not
presented by the orginal
owner/purchaser. The Dusty Armadillo
does NOT endorse
using ANY secondary ticketing
sources (ie. scalpers, online or
in person). Our box office cannot
resolve any issues involving them,
such as lost or fake tickets.
Tickets for ALL of our shows are
sold through ThunderTix.com ONLINE
or IN PERSON at the club. The Dusty
Armadillo has the right to CANCEL
any ticket transactions that are
suspected of being purchased for the
sole purpose of reselling.
Night of the Show FAQ's:
Q. What do I need to get into the
A. You must have a VALID driver's license
or state ID, concert
ticket email (printed or digital) and meet the individual concert age restrictions.
Q. Can I reserve a table for the
A. No, Our
tickets are general admission, with limited seating (approx.
200 seats) filled on a first come, first served
basis, please check your ticket for door times.
Q. If I have my ticket stub, can I
go to my car and come back in during the concert?
once you leave the club, we cannot allow you to reenter the
facility with a used ticket. Please make sure you have
everything you need for the evening prior to entering the
club (ie- phone, wallet, coat, etc.) You will have to
purchase a new ticket, if the
concert has not already SOLD OUT.
Q. Do you have food? How long is
your kitchen open?
we have a full menu available. You can preview it at
http://www.dustya.com/menu.asp . Our kitchen remains
open until 1am.
Q. Do you have any hotels nearby?
hotels are located one exit west on I-76 (about 7miles). You
can see a list here:
Q. Are cabs available?
there are cab companies that service
our area, we have found service is
quicker with Uber and Lyft.
Q. Is there a place to put my coat?
have a self-serve coat rack available to all who enter the
club. You are welcome to hang your coat there, at your own
Q. Can I leave my vehicle there
will not tow vehicles left in our parking lot over night,
you can leave a vehicle at your own risk.
Q. Can we tailgate before the concert?
Alcoholic beverages are not permitted in the parking lot, or
any other area outside of the building or patio.
Q. I know you are having a concert
tonight that is sold out, but are you still open to the
public even if you don't have a ticket to the concert?
A. You must have a ticket to attend the concert.
However, you can call 330-325-0647 and we can give you an
approximate time that we will be open to the public after